Terms and conditions

Owen Owen Languages UK

www.englishonline.uk.com offers Online Content and Courses

 

Acceptance of Terms

 

The following pages state Terms and Conditions of Use (‘Terms") under which you (“you”) may use the Website and Services.

In these Terms, references to “you” or “your” are references to you whether as a Learner or Visitor.

Your access to and use of the Owen Owen Languages UK site and its courses is subject exclusively to these Terms. You will not use Owen Owen Languages UK for any purpose that is unlawful or prohibited by these Terms. By using Owen Owen Languages UK website and services you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms of Use we kindly ask you not to use our website and services.

We may modify these Terms at any time, without notice to you, by placing revised Terms on our site. Your use of our site constitutes your binding acceptance of these Terms, including any modifications we make.

The following pages create the terms and conditions of a contract between you and us which cover (a) your use of our website, and (b) how we make our services available to you.

We have the right to take any of the following actions at our sole discretion at any time and for any reason without giving you any prior notice:

1) Change, suspend or discontinue all or any part of our site;
2) Refuse, move, or remove any content that is available on our site;
3) Establish general practices and limits concerning use of our site

You agree that we will not be liable to you or any third party for taking any of these actions.

These Terms should be read together with, and are in addition to our Policies, including our Privacy and Cancellation and Refund policies (the “Policies”).

Please read these Terms carefully - they are not negotiable. If you do not agree to them, you must stop using this website, online content and courses immediately.

 

Who We Are

Owen Owen Languages UK can hereinafter be referred to as ‘we", ‘us" and ‘our".

• Owen Owen Languages UK is a limited company, registered in England and Wales with company number 06520144, whose registered office is 66 Manor Road, Hoylake CH47 3DF;
• When you join us, use our websites and social media pages or services, you are consenting to these Terms of Use;
• Our primary website is www.englishonline.uk.com
• In these Terms of Use –
  “the Website” refers to www.englishonline.uk.com (our website address) “users” refers to users of the www.englishonline.uk.com website.
  “Services” refers to the services available to users on the Owen Owen Languages UK website: www.englishonline.uk.com

 

If you have any questions about these Terms or wish to contact us for any reason, please contact us at admin@englishonline.uk.com

or

postal address : Owen Owen Languages UK, c/o Loughrey&Co, 38 Market Street, Hoylake, CH47 2AF UK

If we contact you we will do so using the telephone, text, email or postal address details you provided us when you enrolled.

 

Definitions and Interpretation

In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

“Class” – means any individual or group session at which We provide any teaching, instruction, or training ;

“Booking Confirmation” – means the document which We provide to You on the acceptance of Your booking/enrolment

“We/Us/Our” – means Owen Owen Languages UK whose place of business and contact address is the same address as above;

“You/Your” -means an individual to whom We agree to provide any class, course or service or who just visits our website or social media pages

 

Using the Website - Learner Conduct

Your use of and access to this Website and its Online Content and Courses are subject to the following conditions and you agree that failure to comply with any one of these Conditions will constitute a breach of these Terms.

Use of the Website and access to the Online Content and Courses by anyone under the age of 18 is strictly prohibited unless under the guidance of an adult.

You agree to use the Website and access the Online Content and Courses only for lawful purposes and your use of the Website and Online Content and Courses is in no way unlawful or fraudulent, and does not have the intention or effect of damaging us, either financially or our reputation.

You agree not to use or access the Website or the Online Content and Courses for the purpose of contacting, harming or attempting to harm users of it in any way;

You agree not to alter or modify any part of the Website or the Online Content and Courses;

You agree not to use or access the Website or Online Content and Courses for any commercial uses or for the benefit of any third party, including but not limited to;

You agree not to falsely state, impersonate, or otherwise misrepresent your identity, including but not limited to misrepresenting your affiliations with a person or entity, past or present;

You agree not to send, knowingly receive, submit, download, use or re-use any material which does not comply with these Terms and the Policies.

You acknowledge and agree that the form and nature of the Website and Online Content and Courses which we provide may change without prior notice to you.

You acknowledge and agree that we may cease (permanently or temporarily) to provide the Website, Online Content and Courses (or any part of the Online Content and Courses) to you or to learners generally for whatever reason, at our sole discretion, without prior notice to you.

You agree that you are solely responsible for (and that we have no responsibility to you or to any third party for) any breach of your obligations under the Terms and for the consequences of that breach (including, but not limited to, any loss or damage which we or any third party may suffer).

 

Information You Provide

The information, text and files you submit, and any communications you have with other users or third parties in connection with Owen Owen Languages UK must not be offensive, threatening, false or misleading, and must not infringe the rights of any person or entity or break any law.

We reserve the right to remove any information, text or files submitted to www.englishonline.uk.com if we consider them to be in breach of these Terms of Use or in violation of copyright law.

Our privacy policy forms part of this agreement and by accepting these Terms of Use you are also agreeing to the privacy policy.

Copyright

In accessing www.englishonline.uk.com you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder.

All materials published on our sites, including, but not limited to, written content, photographs, graphics, images, illustrations, marks, logos, sound or video clips and flash animation, are protected by copyright. You may not modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works of, distribute, publicly perform, publicly display or in any way exploit any of the materials or content or our sites in whole or in part.

Our site may contain links to other Internet sites owned by third parties. Your use of each of those sites is subject to the conditions, if any, that each of those sites has posted. We have no control over sites which are not ours and we are not responsible for any changes to or content on them. The inclusion on our site of any third party content or a link to a third party site is not an endorsement of that content or third party site.

 

Indemnity

You agree to indemnify and hold Owen Owen Languages UK and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Owen Owen Languages UK arising out of any breach by you of these Terms of Use or other liabilities arising out of your use of the Owen Owen Languages UK website: www.englishonline.uk.com

Severance

If any of these Terms of Use should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms of Use shall survive and remain in full force and effect and continue to be binding and enforceable.

 

Acceptance

By buying a course or any of Owen Owen Languages UK services, you accept these terms and conditions.

As a part of the registration process we ask you to disclose to us information that we require in order to assess our obligations and to better understand your requirements (see our Privacy Policy).

We will only collect data from you for specific and specified purposes of organising language courses.

We will not use data for purposes other than that for which the data was collected, except as stated, or with prior consent.

We will seek to verify and/or update data periodically.

You are required to provide – and keep up-to-date your contact details. Any changes to such data as your current address, your phone number and your active email account must be notified to us as soon as possible.

 

Prices and Price Changes

We may alter our prices without prior notice, but if the price of any course or service increases between the time when you book it and the start date of the course or service, the price increase will not apply to you for the course or service starting on that date. If you extend or re-enrol, then the new prices will apply.

All prices of courses shown in the Price List are not subject to VAT.

 

Liability

We provide Services for domestic and private use (or purposes). We make no warranty or representation that the Services are fit for commercial, business or industrial purposes of any kind. By making your booking, you agree that you will not use the Services for such purposes. We will not be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.

Nothing in these Terms and Conditions seeks to exclude or limit our liability for fraud or fraudulent misrepresentation.

Nothing in these Terms and Conditions seeks to exclude or limit our liability for failing to perform the Services with reasonable care and skill or in accordance with information provided by us about the Services or about us.

Nothing in these Terms and Conditions seeks to exclude or limit Your legal rights as a consumer.

Force Majeure

We will not be liable for any failure or delay in performing our obligations where that failure or delay results from any cause beyond our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemics or pandemics; natural disasters, or any other event that is beyond our reasonable control.

If any event described above occurs which is likely to adversely affect our performance of any of our obligations under these Terms and Conditions:

– We will inform You as soon as is reasonably possible;

– Our obligations under these Terms and Conditions will be suspended and any time limits that we are bound by will be extended accordingly;

– We will inform you when the event outside our control is over and provide details of any new dates, times or availability of Services as necessary;

– If an event outside our control occurs and you wish to cancel the Contract, you may do so in accordance with your right to Cancel under Our Cancellation terms.

– If the event outside our control continues for more than 14 weeks, we will cancel the Contract in accordance with our right to cancel as stated in the Cancellation terms .

Communications

By using any of the communication methods available on the Website and/or the Online Content and Courses, you agree that:

• all communication methods constitute public, and not private, means of communication between you and any other parties;
• communications sent to or received from third party service providers or other third parties are not endorsed, sponsored or approved by us in any manner (unless expressly stated otherwise by us).

Enrolment and Accounts

Any Visitor can view the Website, but in order to participate and take part in the Courses, you must enrol via the Website by providing a name, an email address and make payment as specified on the website for the course. You agree that you will never share your Learner Account access information with any third party for any reason.

In setting up your Learner Account, you may be prompted or required to enter additional information, including date of birth, location and any other information you consent to give that will help us to provide the Service you have requested.

You undertake that all information provided by you in relation to your Learner Account Course Enrolment is and will continue to be accurate, current and complete at all times and that you will maintain and update your information to keep it accurate, current and complete. It is your responsibility to keep your Account details safe.

By enrolling online with Owen Owen Languages UK via its website www.englishonline.uk.com, you agree (in addition to the Acceptable Conditions of Use above) that you will not let anyone else use your Learner Account and Access to Services;

we may prohibit your access or revoke your access temporarily or stop your participation in the Online Content and Courses where your behaviour is not in accordance with current UK Laws governing acceptable and reasonable behaviour in online learning environments.

We reserve the right to cancel, interrupt or reschedule any Online Content and Courses or modify, revise, or alter its content, as well as the associated values, assignments, tests, quizzes, exams, projects and other evaluations of progress without cause or notice to you.

Copyright Policy

It is our policy that any content included on the Website or within the Online Content and Courses that infringes, or is likely to infringe, the intellectual property rights of any third party will be removed from the Website as soon as is reasonably possible after we are made aware of such infringement or potential infringement.

If you are the owner of intellectual property rights, or are authorised to act on behalf of an owner, or authorised to act under any exclusive right, you should report any alleged infringements of your intellectual property rights taking place on or through the Website by emailing a Copyright Infringement Notice to admin@englishonline.uk.com , setting out the details. See Copyright Infringement Notice below.

We will take whatever action we deem appropriate, including the removal of the challenged content.

Copyright Infringement Notice

When you notify us your written Copyright Infringement Notice must contain the following:

• A statement telling us you believe that you have found content on the Website which you believe infringes your intellectual property rights;
• Which country your intellectual property rights apply to;
• The title of the content concerned and the full URL for access to that content;
• A statement explaining how the content infringes your intellectual property rights;
• Your mailing address, telephone number and email address so that we can contact you;
• A statement that the information contained in the notice is accurate and that you are the owner of the intellectual property rights or have an exclusive right in law to bring infringement proceedings in respect of its use.

Privacy and Security

We respect your right to privacy. Please see our PRIVACY POLICY for full details.

 

Linking to Other Sites

The Website may contain links to pages on other websites (“Linked Sites”), and those Linked Sites may contain content or offer products and/or services for sale.

We do not author, edit, control, or monitor these Linked Sites. You acknowledge and agree that:

• we have no responsibility for the accuracy or availability of information provided by Linked Sites; and
• we do not control or endorse the sponsors of such Linked Sites or the content, products, advertising or other materials presented on such Linked Sites.

We may remove any links to Linked Sites from the Website at any time for any reason.

We will not be liable for any transactions conducted by you with third parties through any Linked Site or for any liability arising from any representations or information provided on such Linked Sites.

We appreciate that Linked Sites might contain material in which the operator of the Linked Sites holds intellectual property rights. We respect those rights and provide the links for information purposes only. The fact that we have linked to any Linked Site does not create or imply any relationship or partnership between us and the organisation.

 

Intellectual Property Rights

We are the owner or the licensee of all necessary intellectual property rights in all aspects of the Website and Online Content and Courses including but not limited to the technology, source code, all content, software, scripts, images graphics and audio (the “Online Content and Courses IPR”). The Online Content and Courses IPR is protected to the fullest extent possible by copyright laws. All such rights are reserved. You agree that the Online Content and Courses IPR remain the property of us or the licensor, as applicable, and that all updates and modifications to the Online Content and Courses IPR will vest in us or the licensor, as applicable. You also agree that you have no rights in or to the Online Content and Courses IPR other than the right to use it in accordance with the terms above.

Other than any content submitted to the Website by you, we own or are licensed to use all present and future copyright, registered and unregistered trademarks, design rights, unregistered designs, database rights and all other present and future intellectual property rights and rights in the nature of intellectual property rights existing in or in relation to the Website.

If any Online Content and Courses IPR or IPR vests in you, whether by operation of law or otherwise, you duly assign to us all right, title and interest (whether legal or beneficial) in such Online Content and Courses IPR or IPR, as the case may be, throughout the world to the fullest extent possible, including any and all renewals and extensions of such Online Content and Courses IPR or IPR. You unconditionally and irrevocably waive any and all moral rights you may have either now or in the future existing in or in connection with the Online Content and Courses or the Website.

You agree to sign and provide all such deeds, documents and acts as we may reasonably require in order to assign any Online Content and Courses IPR and/or IPR to us, to carry out the intended purpose of these Terms, or to establish, perfect, preserve or enforce our rights under these Terms.

Your Liability to Us

You indemnify and keep us fully indemnified from and against all actions, claims, demands, costs, expenses, liabilities, loss, damages or other monetary relief brought, made or awarded against or incurred by us resulting (directly or indirectly) from:

• your submitting Learner Content to the Website or participating in the Online Content and Courses;
• your access to or use of the Website or Online Content and Courses;
• your breach of any of these Terms; and
• any negligent act or omission, deliberate default or breach of statutory duty on your part.

Each indemnity in this paragraph is separate and independent from the other obligations in these Terms. Each of these indemnities is to remain fully effective despite any indulgence granted and despite any judgment or order.

The above sections ‘ Intellectual Property Rights" and ‘ Your Liability to Us" survive the expiry of these Terms.

 

Our Liability to You

Nothing in these Terms affects any statutory rights that you are entitled to as a consumer.

The Website and the Online Content and Courses are provided to you “as is” and we make no warranty or representation to you with respect to them.

We exclude all representations, warranties, conditions and terms express or implied by statute, common law or otherwise to the fullest extent permitted by law. We accept no liability for any special, indirect, incidental, consequential or economic loss, or any other losses, howsoever caused arising out of or in connection with these Terms. This includes (without limitation):

• any loss of profit (directly or indirectly);
• any loss of goodwill; and
• any loss of opportunity.

We provide the Online Content and Courses on the Website in good faith but give no warranty or representation that the Online Content and Courses will meet your requirements, nor that the Website does not infringe the rights of any third party. We accept no responsibility or liability for your use of Online Content and Courses on the Website and your use is entirely at your own risk. While we take reasonable precautions to prevent the existence of computer viruses and/or other malicious programs on the Website, we accept no liability for them.

Information transmitted via this Website will pass over public telecommunications networks. We make no representation or warranty that the operation of this Website will be timely, secure, uninterrupted or error-free and disclaim all liability in that respect to the greatest extent permitted by law.

We accept no responsibility for any loss or damage incurred by you as a result of:

any reliance placed by you on the completeness, accuracy or existence of any information or advertising, or as a result of any relationship or transaction between you and any advertiser or sponsor whose advertising appears on the Website or in relation to the Online Content and Courses;

any changes which we may make to the Website or Online Content and Courses, or for any temporary interruptions in the provision of the Website or Online Content and Courses;

your failure to provide us with accurate account information; or

your failure to keep your account details secure and confidential.

We reserve the right to suspend your use of the Website and/or access to the Online Content and Courses at any time for operational, regulatory, legal or other reasons.

We may terminate your Learner Account or access/use of the Website with immediate effect:

if we reasonably believe you or any Learner you are connected with are in breach of any of these Terms;

in order to prevent any fraudulent, unlawful or abusive activity; or

if it is necessary to prevent or stop any harm or damage to us, other Learners of the Website or the general public.

Changes to the Website and these Terms

We may update or amend these Terms (as well as our Policies or any other guidance we issue) from time to time to comply with law or to meet our changing business requirements. When we update our Terms or Policies, we will take appropriate measures to inform you, consistent with the significance of the changes we make. Any updates or amendments will be posted on the Website and you are advised to check this page every time you use the Website.

For any operational, regulatory, legal or other reason, we reserve the right to modify, suspend or discontinue all of the Online Content and Courses with or without notice to you and we will not be liable to you or any third party for any such modifications, suspension or termination. By continuing to use the Website, you agree to be bound by the terms of these updates and amendments.

 

Other Important Terms

If any of these Terms are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the remainder of these Terms remain in full force and effect.

Only you and we are entitled to enforce these Terms. No third party is entitled to enforce any of these Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 (which is expressly excluded) or otherwise.

We may freely transfer or assign any part of our rights or delegate our obligations under these Terms. You are not entitled to transfer or assign, by operation of law or otherwise, any part of your rights or delegate your obligations under these Terms without our prior written consent.

These Terms, the Policies and the Code of Conduct set out the entire agreement between you and us and replace any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law. Any delay or failure by us to exercise any right we may have under these Terms does not constitute a waiver by us of that right.

PAYMENTS

Purchasing Courses

When using the Website you may choose to purchase:

enrolment on a Course which requires a one-off upfront fee to be paid before you can gain access to online courses/classes (“Paid Upfront Courses”); or

You agree to pay the amount specified on the course/class description page of the Website. All prices listed are not subject to VAT.

You understand that if you purchase classes you can pay either using Pay Pal or by bank transfer.

We reserve the right to vary any fees for our courses and access to them in advance of any purchase at our sole discretion. Any variation or amendment will be effective immediately upon posting on our Website.

You agree that in the event we are unable to collect any fees for Subscription Access owed to us, we may take other steps that we deem necessary to recover any fee owed by you to us. We reserve the right to suspend your account or any of our services until we receive payment of all fees due to us.

After you have signed up for a course we reserve the right to vary any recurring course fees from time to time and will notify you of any change to the course fee. Fee changes will take effect at the start of the next payment period following the date of the price change. If you do not agree with a price change you have the right to reject the change by unsubscribing from the course prior to the change taking effect.

 

HOW TO PAY FOR THE COURSE

You can pay online at the time of booking using Pay Pal or Bank Transfer . See Payment page.

You will need to confirm how you will be paying your fees before you register for the course.

Fees for each course are listed with the information about the course. If your 100% online course fee can be paid month by month, the fee payments break-down is as follows:

• The first payment is required before you begin the course.
• Then pay for each month at the month beginning. There are typically three monthly instalments per course, depending on the course structure.

 

Cancellations and Refund Policy

We will calculate whether you are eligible for a refund. We will issue refunds within 28 working days of the cancellation by the method used to pay for your course. This refund policy applies to all payment methods.

We will not issue refunds for non-attendance, partial attendance, or any missed sessions of a multi-session course.

In certain circumstances Cancellation and Refunds may be available for Paid Upfront Courses purchased by you, further details of which are available in the Cancellation and Refund Section of these Terms/this Policy

You will have the right to cancel your order during the cooling off period provided for certain purchases under the Consumer Protection (Distance Selling) Regulations 2000 Privacy Policy

Payment is required by the cut-off date (as advised in the course description and email). Owen Owen Languages UK will issue a refund if a cancellation is received by the cut-off date. After the cut-off date, refunds cannot be made. We will not issue refunds for non-attendance, partial attendance or late cancellations.

 

Cancellation of a Course by the Course Provider

Unforeseen circumstances may require Owen Owen Languages UK to cancel a course. In such cases, we will give as much notice as possible and endeavour to organise another course date. We will issue refunds if we cannot arrange a new course date, or if the new date is inconvenient for you. However, we will not compensate for any extra costs incurred.

 

Cancellation and Refund Policy

Under UK law, you may have the right to cancel or request a refund under certain circumstances, in accordance with this policy.

• If you paid in advance for your Classes/Course

Refunds or cancellations may only be issued if:

• you have requested it within the 14 day cooling off period which begins on the day you first paid in advance for your classes/course. This applies to the first month"s payment only.

The 14 day cooling off period begins:

• If you made payment before the course started

or

• on the first day of that course.

If we decide that a cancellation or refund is due to you under these Terms, we will issue this refund or cancellation within 14 days.

If you are entitled to a refund, we will make the refund to the credit card or debit card used by you to pay for the services you requested.

 

Missed Sessions

For multi-session courses, you must attend all sessions. We cannot provide recordings of a course if you miss a session.

 

Certification

Owen Owen does not issue any certificates upon completion of its courses. We DO, however, prepare students for international examinations if they wish to gain an internationally-recognised English Language Certificate. They will be awarded certification from the relevant assessment body on passing the examination they have been preparing for.

Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of England and Wales and you hereby submit to the exclusive jurisdiction of the English courts to resolve any such dispute arising between you and us (whether contractual or non-contractual) in connection with your access and use of the Website, including as to the validity of these Terms or policy issued by us . For any dispute between you and us, you agree that you will first attempt to resolve this with us informally. In the unlikely event that we are unable to resolve the dispute in this manner within 28 days of the dispute being notified in writing, we both agree that any dispute or claim arising out of or in connection with this agreement must be resolved by a court located in England.

Owen Owen Languages UK makes no claims or representations that the Website may be lawfully viewed or accessed outside of the United Kingdom. Access to Owen Owen Languages UK may not be legal by certain persons or in certain countries. If you access Owen Owen Languages UK you are responsible for compliance with the laws of your jurisdiction.

 

 

 

Updated: 10 January 2023